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Discussion:

IT Budgets And Planning—2012

As companies adjust their plans to deal with changing economic conditions, CIOs are asked to improve efficiencies and lower IT operational costs. Only focusing on costs and efficiencies reinforces IT's commodity status. For 2012, we think it's important to track and increase your "grow the business" activities while reducing your IT MOOSE. Share your thoughts with Vice President and Principal Analyst Craig Symons and the community.

Discussion:

Strategic Planning: Is Alignment Enough?

Many CIOs are planning technology investments for 2012. While all IT strategy seeks to align technology spend with business priorities, Forrester believes that CIOs must rethink strategic planning to make it the focus of driving IT's value to the business. IT leadership must help develop business strategy with a technology component — a business technology strategy. Nigel Fenwick asks, "What does it take to be successful?"

Discussion:

External Customer Satisfaction: Are You Accountable?

CIOs have long been measured on customer satisfaction; now, many organizations are expanding the scope of IT customer satisfaction to include external customers. Principal Analyst Chip Gliedman asks: are you one of these companies? Should IT be accountable for external customer satisfaction? What steps have you taken to improve external customer satisfaction?

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